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Office Manager

Help support the systems, people, and operations that make Riverflow Community thrive.

Riverflow Community is seeking an organized and detail-focused Office Manager to oversee donor management, internal systems, compliance, HR administration, and financial tracking.

Apply Now

Position Details

Job Title: Office Manager

Location: Vermont

Position Type: 20-40 hours per week, in person

Reports To: Executive Director

About Riverflow

Riverflow Community is an intentional community where people with and without intellectual and developmental disabilities (IDD) live together in a setting that encourages independence and interdependence.

Riverflow is a rich and joyful lifesharing community, where people develop lifelong relationships, engage in meaningful work, and pursue social and cultural activities within and beyond Riverflow.

We are a nonprofit organization and a Camphill community, operating in close alignment with Vermont state licensing and regulatory standards.

Position Summary

The Office Manager is responsible for overseeing donor management, internal systems, compliance, HR administration, and financial tracking.

In addition, the Office Manager ensures that fundraising tasks are organized and strategic, staff records and licensing requirements remain compliant, and financial systems are accurate and transparent.

This position works closely with the Executive Director to strengthen infrastructure, improve systems, and support long-term sustainability.

Development & Donor Administrative Management

Donor Systems & Stewardship

  • Ensure all new donors are accurately entered into the donor database, Little Green Light (LGL).
  • Create and implement a streamlined system for collecting required donor information.
  • Code and categorize donations accurately within LGL.
  • Enter and track grants within LGL, ensuring reporting alignment.
  • Leverage the full capabilities of LGL, including reporting, segmentation, and automation.

Acknowledgment & Communications

  • Ensure timely distribution of tax receipts and thank-you letters.
  • Review and update acknowledgment templates to keep messaging current and aligned with the organization's voice.
  • Support newsletter campaigns and donor mailings, including list segmentation and tracking engagement.

Reporting

  • Use LGL to develop an annual report including impact highlights, financial summaries, graphs and visual data, and donor recognition.
  • Generate development reports and dashboards for leadership and board review as needed.

HR, Licensing & Compliance

Personnel File Management

  • Maintain organized, complete, and up-to-date employee files.
  • Ensure required documentation is collected and stored appropriately.
  • Research and evaluate HR software solutions appropriate for a small nonprofit, including cost analysis and implementation recommendations.

Training & Certification Tracking

  • Ensure all staff complete required annual trainings.
  • Develop and maintain a tracking system for training and certification expiration dates.
  • Proactively notify staff and leadership of upcoming renewals.

Orientation & Policy Review

  • Review and improve staff orientation processes, including modules, assigned trainers, and scheduling.
  • Review and update Therapeutic Community Residence (TCR) policies to ensure clarity and regulatory compliance.

Licensing & Documentation

  • Ensure licensing binders are current and audit-ready.
  • Follow up on missing documentation or expired certifications.
  • Maintain compliance with all applicable regulatory requirements.

Finance & Budget Support

Expense Tracking Systems

  • Evaluate and improve current credit card and expense tracking systems.
  • Research methods for online tracking, mobile receipt uploads, preloaded coding categories, and clear audit trails.

Qualifications

  • Experience in nonprofit development, operations, HR, or finance.
  • Minimum of a bachelor's degree.
  • Familiarity with donor management systems. Little Green Light preferred.
  • Strong organizational and project management skills.
  • Experience with compliance documentation and training tracking.
  • Ability to review financial reports and support budget planning.
  • Strong written communication skills.
  • Detail-oriented with strong follow-through.

Core Competencies

  • Proficiency in Google Workspace and Microsoft Office.
  • Highly organized and systems-oriented.
  • Detail-focused with strong follow-through.
  • Proactive, solution-focused, and able to work independently.
  • Strong collaborator and communicator.
  • Committed to accountability and operational excellence.

Apply Today

If you are passionate about supporting meaningful work through strong systems, thoughtful administration, and nonprofit operations, we would love to hear from you.

Apply Now

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